Event Content

About Q&A

Allow attendees to submit questions during a Live, Simulated Live, or On-Demand event or through an attendee portal.

For Live events, Simulated Live events and attendee portals, you can use the Q&A queue to answer questions, prioritize questions to decide which ones you'll answer first, edit answers, and delete questions you won't answer. You can also assign questions to specific presenters or groups by creating additional tabs and assigning questions to them from the New Questions tab. The Q&A queue refreshes automatically as questions are submitted and answered. Questions are hidden from the audience until they're answered.

The numbers next to questions show the order in which they were asked. Use the tabs to monitor new questions as they arrive or to view lists of questions that were answered, deleted, or revoked (sent back to be answered again). Click any of the column headers to sort the questions.

At the top right of the Q&A queue are additional options. You can manually refresh the queue, open it in a new window (from the Live Studio), add new questions to the queue, save the list of questions from the tab you're on as a CSV file, and print them.

Live Studio-Q&A controls with 3 attendee questions

For On-Demand events, you can have questions sent to specific email addresses and reply to the email to answer the question. You can also optionally have questions sent by email for Live events.

After the event, run an Event Analytics report and select Q&A to view all submitted questions, the attendees who asked the questions, and presenter answers.

Add a third-party video to a custom tab

Enhance your events by including videos that viewers can play at any time. You can include YouTube, Vimeo, or Brightcove videos. During the event, the videos display in tabs on the right side of the event window, next to the video stream or headshots. The videos play in the tab instead of in an overlay window.

Event window shows the event with a third-party video in a custom tab

Example Code

Use the following sample code to embed your video. Replace INSERT YOUR LINK HERE with the link found in the video player's embed code.

<!DOCTYPE html>
<html>
<head>
<title></title>
</head>
<body style="min-height: 405px;">
<iframe style="position:absolute;top:0;left:0;border:none;" scrolling="no" width="640" height="360" src="INSERT YOUR LINK HERE" frameborder="0" allowfullscreen="">
</body>
</html>

This is an example of a YouTube video's embed code and link. Only copy the URL.

<iframe width="560" height="315" src="https://www.youtube.com/embed/7s5qAuUZexw" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Add videos to your event

To add a video in a custom tab:

  1. Sign in to the Webcast Admin portal and edit the event.
  2. On the left panel, click the Event Content tab.
  3. Under Optional Content, expand the Add Custom Player Tabs section and click Add Primary Tab.

    Add Custom Player Tabs section shows the Add Primary Tab option

  4. In the Manage Tab Content window, enter a name for the tab.
  5. At the top right side of the text editor, click </> to switch to code view.
  6. Delete all the placeholder code.
  7. Copy the example code and paste it into the editor. Replace INSERT YOUR LINK HERE with your video link.

    Note: For the video to work properly, the link must begin with https:// and contain one of the following expected domains: players.brightcove.net, vimeo.com, player.vimeo.com, youtube.com, youtu.be.

    Code editor shows the example code

  8. Click Save Changes to save the coding. Then click Save and Continue to save changes to the event content.

Add third-party tools to an event

Enhance your events by including interactive tools like captioning, polling, surveys, real-time Q&A, and more. Add a custom player tab to your event and use the embed code from third-party apps and platforms. During the event, the tools display in tabs on the right side of the event window, next to the video stream or headshots.

Note: This requires that you have an account with the app or platform that provides the polls, real-time Q&A, surveys, or other interactive tools that you want to incorporate in your event. For more information, see Supported third-party tools.

Support is not able to set up, test, or manage third-party tools for self-service clients. If you would like someone to manage an end-to-end integration, please contact your sales representative to arrange a consulting package.

Jump to: Example Code | Add Third-party Tools

Attendee view with 3rd party survey tool.png

Example code

Use the following sample code to embed your third-party tool. Replace INSERT YOUR LINK HERE with the link found in your tool's embed code.

<!DOCTYPE html>
<html>
<head>
<title></title>
</head>
<body style="min-height: 405px;">
<iframe style="position:absolute;top:0;left:0;height: 100%; border: none;width:100%;" scrolling="no" src="INSERT YOUR LINK HERE" frameborder="0"></iframe>
</body>
</html>

This is an example of Conferences i/o's embed code and link. Only copy the URL.

<iframe src="https://help.cnf.io/sessions/mkta/#!/polls/cr6s" style="width: 100%; max-width: 400px; height: 600px;"> </iframe>

Add third-party tools to your event

To set up a third-party tool, find and copy the embed code from the app or platform and then paste it into a custom tab. Before the event, view the event and make sure the third-party tool works properly.

The webcast player does not interact or control the third-party tool or content. It uses the embed code provided by the vendor to retrieve the component you want to incorporate. For security reasons, the webcast player only connects to specific, "expected" domains for each tool. See Supported third-party tools for a list of tools and the expected domains.

To embed a third-party tool:

  1. Sign in to the Webcast Admin portal and edit the event.
  2. On the left panel, click the Event Content tab.
  3. Under Optional Content, expand the Add Custom Player Tabs section and click Add Primary Tab.

    Add Custom Player Tab controls with add primary tab button

  4. In the Manage Tab Content window, enter a name for the tab.
  5. At the top right side of the text editor, click </> to switch to code view.
  6. Delete all the placeholder code.
  7. Copy the example code and paste it into the editor. Replace INSERT YOUR LINK HERE with the link found in your tool's embed code.

    Note:  For the third-party tool to work properly, the link must begin with https:// and the domain expected for the service.

    Manage Tab Content window with Source Code being edited.png

  8. Click Save Changes to save the coding. Then click Save and Continue to save changes to the event content.

How do I create a certificate?

The system requires a .PDF file be uploaded, which will serve as the template that is customized and distributed to viewers that meet the certification requirements for your event.  The PDF requires Forms be included to populate the viewer's name (First Name and Last Name fields need to be required on the Registration Form), the certificate title, the date the certificate was received and a unique certificate ID.  These Forms need to be setup in using Adobe Acrobat and use the following formatting:  

If you do not want to populate the Name, Date, Title and/or Certificate ID fields on each certificate, the forms can be set to invisible or the text can be set to match the certificate's background color, but forms are required.

Select the Download Sample PDF button in the setup for an example of how your certificate needs to be setup.

Overlay video specs and requirements

For Live, On-Demand, and Simulated Live events.

You can upload as many as 10 overlay videos to your event and share them with the audience. For Live events, you are limited to 10 videos whether you launch them inline or in overlay windows. For On-Demand and Simulated Live this limit is for overlay videos only.

We support all video resolutions and many file formats, but all videos are transcoded to MP4 for use in the event.

The bit rate videos are transcoded to depends on the original video bit rate. Videos that are:

Recommended specs

For the best video quality, upload videos that meet these recommended specs:

Requirements

Additional notes

PowerPoint Best Practices

General Best Practices

PowerPoint slides need to be uploaded in advance. Slides should be uploaded at least 2 hours before your event, but we recommend uploading 24 hours in advance to ensure they have adequate time to process.

Some advanced PowerPoint features are not recommended for use in your presentation. To optimize your slide decks for your Webcast presentation, please use the following as a guideline:

PowerPoint Fonts

PowerPoint Animations & Transitions 

Most standard PowerPoint Animations are supported  with the following exceptions :

The platform does not support timed animations. Any animations should be set On Click.  Please be sure to remove them from your presentation before uploading.

Most standard PowerPoint transitions are supported,  with the following exceptions:

Reducing the Size of PowerPoint Files

High resolution images in PPT slides can greatly increase the size of a PowerPoint file when they are embedded within a slide. Here is a quick way to compress the images and reduce the file size substantially, without causing noticeable loss in image quality.

PowerPoint 2007 

PowerPoint 2010 or 2016 

Compression should take just a few seconds, but for files with many images, it could take up to a minute or two to process. Once complete, save the modified file and upload it.

Using Non-PowerPoint Files

Convey requires a PowerPoint file to be uploaded to an event.  If you are using another program to create your presentation, refer to the instructions below for exporting the file to PowerPoint:

Keynote (Mac)

PDF

Prezi


Removing Embedded Fonts

PowerPoint slides will need to have embedded fonts removed before the slides are uploaded to an event. Follow the steps below to remove embedded fonts:

PowerPoint Presentation Can't Be Edited message with Remove Restricted Fonts option
PowerPoint Save window with Tools and Save Options selected
PowerPoint Save Options window with Embed Fonts option unchecked

If custom fonts are being used in the PowerPoint file and are already installed in the Webcast platform, the fonts will load correctly when the PowerPoint is uploaded to the platform. If the fonts are not already installed, the custom font will be converted to a similar font when the PowerPoint is uploaded. Contact Support to provide custom font files for use in your PowerPoint slides.

Primary media clip specs and requirements

You can upload as many media clips to your event as you like and include them in your On-Demand or Simulated Live event. For events broadcasting video, you can upload video clips. For events broadcasting by telephone, you can upload audio clips.

Recommended specs

For the best quality, upload clips that meet these recommended specs:

Requirements

Additional notes

Remove embedded fonts from slides

Embedded fonts are not supported. Before uploading a slide deck to an event, you must remove embedded fonts from the deck.

Note: In total, we support over 1500 different font families. We probably already support your custom fonts or can add them for you. Contact Support for assistance.

To remove embedded fonts (Windows):

  1. Open the PowerPoint file on your computer.
  2. On the File menu, select Options and then in the left column, select the Save tab.
  3. At the bottom, under Preserve fidelity when sharing this presentation, clear the Embed fonts in the file check box.

    PowerPoint Save Options window with Embed Fonts option unchecked

  4. Save the file, then close and re-open it.

    A different font is substituted for the font that had been embedded previously.

To remove embedded fonts (Mac):

  1. Open the PowerPoint file on your computer.
  2. On the PowerPoint application menu, click Preferences.
  3. Under Output and Sharing, click Save.
  4. Under Font Embedding, clear the Embed fonts in the file check box.
  5. Save the file, then close and re-open it.

    A different font is substituted for the font that had been embedded previously.

Supported 3rd party tools

Enhance your events by including interactive elements with third-party apps and platforms. By default, polls, Q&A, and surveys are already included with your webcasting account, but you can use your own third-party tools to include these features, captions and interpretation, and more.

Note: You must have an account with the app or platform that you want to incorporate in your event.

We've tested and currently support the following third-party tools. Don't see the tool you'd like to use? Contact Support or your sales representative.

Jump to: Interactive Features | Captions, Interpretation, and Transcripts | Other Features

Interactive Features

Third-party Tool Features & Services Expected Domains
Chatroll Chat chatroll.com
Conferences i/o Polls
Q&A
cnf.io
conferences.io
Kahoot Brainstorms
Leaderboards
Polling
Quizzes
Surveys
Word clouds
kahoot.it
MeetingPulse Brainstorms
Downloadable Materials
Photos
Polls
Q&A
Quizzes
Raffles
Surveys
meetingpulse.net
meet.ps
Mentimeter Polls
Quizzes
Q&A
Surveys
Word clouds
mentimeter.com
menti.com
Mural Collaborative whiteboards mural.co
Pigeonhole Live Chat
Polls
Q&A
Quizzes
Reactions
Registration
Surveys
pigeonhole.at
Poll Everywhere Brainstorms
Polls with clickable images, graphs, and maps
Q&A
Surveys
Word clouds
embed.polleverywhere.com
pollev.com
polleverywhere.com
pollev-embeds.com
Prezi Presentations
Videos
prezi.com
Remesh Discussion guides with:
Images
Messages
Polls
Questions
Videos
remesh.chat
SCANTrivia Icebreakers
Leaderboards
Trivia questions
scanalytics.net
scancode.mobi
Slido Ideas
Polls
Q&A
Quizzes
Word clouds
*.sli.do
SpatialChat Interactive breakout rooms spatial.chat
SurveyPlanet Polls
Surveys
s.surveyplanet.com
Vevox Polls
Q&A
Surveys
Quizzes
Word clouds
vevox.app
Vpoll Polls app.vpoll.mobi

Captions, Interpretation, and Transcripts

Third-party Tool Features & Services Expected Domains
3Play Media Live automatic captions
Live professional captions
3playmedia.com
Ai-Live Live professional captions uk.ai-live.com
au.ai-live.com
Captioned Text Live professional captions
Real-time transcripts
captionedtext.com
Interactio Live interpretation app.interactio.io
interactio.io
Interprefy Live interpretation interprefy.interpret.world
interpret.world
KUDO Live interpretation *.kudoway.com
StreamText Live professional captions streamtext.net
Wordly Live automatic captions *.wordly.ai

Other Features

Third-party Tool Features & Services Expected Domains
Calendly Calendar calendly.com
Cvent Automated email communications
Payment collection
Pre-registration questions
cvent.com
Google Google Drive file embeds and links google.com
Jifflenow Attendees can request meetings with Inbound Meetings
Sync registration data
jifflenow.com
Walls.io Social media wall walls.io

Upload audio clips for use in a recorded event

For audio only broadcasts. To include pre-recorded audio in an On-Demand or Simulated Live event, upload audio files as primary event clips. Once uploaded, the clips can be added to the event in the editing studio. For more information, see Assemble or edit an event recording.

You can include up to 10 primary audio clips. Each clip can be up to 10 GB and must be at least 15 seconds long. Supported file types include: M4A, MP3, WAV

For more information about primary media clip requirements, see Primary Media Clip Specs and Requirements.

To upload a primary audio clip:

  1. Sign in to the Webcast Admin portal and edit the event.
  2. On the left panel, click the Event Content tab.
  3. Under Media Clips, click Upload a Clip.

    Upload a Clip option

  4. In the Upload a New Clip window, select Primary Event Clip as the file type, click Choose File, select the audio file, and then click Submit

    Note: The clip title is automatically generated based on the file name. You can optionally change the title before clicking Submit.

    Upload a New Clip window shows Overlay Video as the file type and a video file chosen

  5. After the clip has finished uploading, an Upload Successful message is displayed to let you know that the clip is being transcoded by the system. Click Ok.

    The clip is displayed in the Primary Media Clips section with a processing status. Once the clip has finished processing, you can optionally change the title.

    Primary Media Clips section shows uploaded clip

  6. Click Save and Continue to save changes to the event content.

Upload videos for use in a recorded event

To include videos in a recorded event, upload them to your event content. Then in the editing studio, add videos to the event timeline and publish the event. For more information, see Assemble or edit an event recording.

When you upload a video for a recorded event, you must designate where it will be played: upload it either as a primary media clip or an overlay video. An overlay video plays on top of the audience event window. A primary media clip plays in the video player (where you see presenter webcams during a Live event). 

Notes: 

For more information about video requirements, see Overlay Video Specs and Requirements and Primary Media Clip Specs and Requirements.

Jump to: Upload a primary media clip | Upload an overlay video

Upload a primary media clip

To avoid distortion, upload primary media clips with the same aspect ratio as the video player (16:9 for video bridge broadcasts; 4:3 or 16:9 for webcam and encoder).

To add a primary media clip to an event:

  1. Sign in to the Webcast Admin portal and edit the event.
  2. On the left panel, click the Event Content tab.
  3. Under Media Clips, click Upload a Clip.

    Media Clips Section- Upload a Clip button

  4. In the Upload a New Clip window, select Primary Event Clip as the file type, click Choose File, select the clip, and then click Submit

    Note: The clip title is automatically generated based on the file name. You can change the title before clicking Submit.

    Upload a New Clip section-Primary Event Clip selected and file uploaded

  5. After the clip has finished uploading, an Upload Successful message is displayed to let you know that the clip is being transcoded by the system. Click Ok.

    The clip is displayed in the Primary Media Clips section with a processing status. Once the clip has finished processing, you can optionally change the title.

    Primary Media clip uploaded and processed

  6. Upload additional videos. When finished, click Save and Continue to save changes to the event content.

Upload an overlay video

To upload a video to an event:

  1. Sign in to the Webcast Admin portal and edit the event.
  2. On the left panel, click the Event Content tab.
  3. Under Media Clips, click Upload a Clip.

    Media Clips section with the Upload a Clip button

  4. In the Upload a New Clip window, select Overlay Video as the file type, click Choose File, select the clip, and then click Submit

    Note: The clip title is automatically generated based on the file name. You can change the title before clicking Submit.

    Upload a New Clip section-Overlay video selected and file uploaded

  5. After the clip has finished uploading, an Upload Successful message is displayed to let you know that the video is being transcoded by the system. Click Ok.

    The video is displayed in the Overlay Videos section with a processing status. Once the video has finished processing, you can optionally change the title.

    Overlay video uploaded and processed

  6. Upload additional videos. When finished, click Save and Continue to save changes to the event content.

Upload videos to play in a Live event

To share videos during a Live event, upload them to your event content. Then in the Live Studio, choose how to present the videos: either launch a video as an overlay or inline (in the video player).

Tip: To avoid distortion, if you plan to share a video inline, upload a video with the same aspect ratio as the video player (16:9 for video bridge broadcasts; 4:3 or 16:9 for webcam and encoder).

You can include up to 10 videos. Each video can be up to 10 GB, must be at least 15 seconds long, and include an audio track. Supported file types include: 3GP, ASF, MOV, MKV, MPEG, MPG, MP4, F4V, WEBM, and WMV.

For more information about video requirements, see Overlay Video Specs and Requirements.

To upload a video to the event:

  1. Sign in to the Webcast Admin portal and edit the event.
  2. On the left panel, click the Event Content tab.
  3. Under Media Clips, click Upload a Clip.

    Media Clips section with the Upload a Clip button

  4. In the Upload a New Clip window, click Choose File and browse to select the video.
  5. The video title is automatically generated based on the file name. If you'd like, change the clip title and click Submit.

    Upload a New Clip section-Overlay video selected and file uploaded

  6. After the video has finished uploading, an Upload Successful message is displayed to let you know that it is being transcoded by the system. Click Ok.

    The video is displayed in the Overlay Videos section with a processing status. Once it has finished processing, you can optionally change the video title.

    Overlay video uploaded and processed

  7. Click Save and Continue to save changes to the event content.