Event Content About Q&A Allow attendees to submit questions during a Live, Simulated Live, or On-Demand event or through an attendee portal. For Live events, Simulated Live events and attendee portals, you can use the Q&A queue to answer questions, prioritize questions to decide which ones you'll answer first, edit answers, and delete questions you won't answer. You can also assign questions to specific presenters or groups by creating additional tabs and assigning questions to them from the New Questions tab. The Q&A queue refreshes automatically as questions are submitted and answered. Questions are hidden from the audience until they're answered. The numbers next to questions show the order in which they were asked. Use the tabs to monitor new questions as they arrive or to view lists of questions that were answered, deleted, or revoked (sent back to be answered again). Click any of the column headers to sort the questions. At the top right of the Q&A queue are additional options. You can manually refresh the queue, open it in a new window (from the Live Studio), add new questions to the queue, save the list of questions from the tab you're on as a CSV file, and print them. For On-Demand events, you can have questions sent to specific email addresses and reply to the email to answer the question. You can also optionally have questions sent by email for Live events. After the event, run an Event Analytics report and select Q&A to view all submitted questions, the attendees who asked the questions, and presenter answers.Add a third-party video to a custom tab Enhance your events by including videos that viewers can play at any time. You can include YouTube, Vimeo, or Brightcove videos. During the event, the videos display in tabs on the right side of the event window, next to the video stream or headshots. The videos play in the tab instead of in an overlay window. Example Code Use the following sample code to embed your video. Replace INSERT YOUR LINK HERE with the link found in the video player's embed code. Add videos to your event To add a video in a custom tab: Sign in to the Webcast Admin portal and edit the event. On the left panel, click the Event Content tab. Under Optional Content, expand the Add Custom Player Tabs section and click Add Primary Tab. In the Manage Tab Content window, enter a name for the tab. At the top right side of the text editor, click  to switch to code view. Delete all the placeholder code. Copy the example code and paste it into the editor. Replace INSERT YOUR LINK HERE with your video link. Note: For the video to work properly, the link must begin with https:// and contain one of the following expected domains: players.brightcove.net, vimeo.com, player.vimeo.com, youtube.com, youtu.be. Click Save Changes to save the coding. Then click Save and Continue to save changes to the event content. Add captions to a recorded event Captioning during a Live event is not included in the event replay. To add captions to a replay or to an On-Demand or Simulated Live event, you need a timed caption file in VTT (WebVTT) format. You can request a caption file for your event or ask your captioning provider for a compatible file. Notes: Only VTT files are supported. If you previously uploaded an XML timed caption file, those captions will work, but if you remove the file - to replace it - only VTT files will be accepted. You can't add a caption file to a Live event. To add captions to a Live event, see Add live captioning to an event. Once you receive the caption file, turn on Closed Captions for the event and upload the file. Captions are shown inline with the video. You can display them automatically or allow attendees to turn them on as needed. Attendees can turn captions off at any time. Important: Captions are timed with the event audio. If you edit an event recording after receiving a caption file, the captions will be out of sync. You must request a new caption file. Jump to: Request captioning services | Add replay captions | Preview your work Request captioning services We can provide a timed caption file for your event. If you edited your event recording after requesting captions, you must request a new caption file. To request replay captions: If you have a Standard or Premiere plan, send us an email at GlobalReservations@webcasts.com. If you have an Essential, Professional, or Enterprise webcast plan, go to the Professional Services Request site. Add replay captions To add replay captions to an event: Sign in to the Webcast Admin portal and edit the event. On the left panel, click the Event Content tab. Under Optional Content, expand the Add Closed Captions section and click Upload Captions. Note: You can upload only one caption file per event. Uploading an additional file will replace the caption file you uploaded. Click Choose File, select the caption file, and then click Upload. A message displays to let you know the captions were successfully uploaded. Click Ok to close the message. Optional. To automatically display the captions to the audience, select Display by Default. Click Save and Continue. Preview your work You should always preview your captions and make sure they are timed correctly with the event audio. To test captioning for your event: In the Webcast Admin portal, edit the event. On the Event Summary tab, under Review My Event, click View Event. Register for the event to view it as an attendee. In the event window, point to the video player, click the Subtitles button and set Captions to On. If you selected Display by Default, the captions automatically display. Add third-party tools to an event Enhance your events by including interactive tools like captioning, polling, surveys, real-time Q&A, and more. Add a custom player tab to your event and use the embed code from third-party apps and platforms. During the event, the tools display in tabs on the right side of the event window, next to the video stream or headshots. Note: This requires that you have an account with the app or platform that provides the polls, real-time Q&A, surveys, or other interactive tools that you want to incorporate in your event. For more information, see Supported third-party tools. Support is not able to set up, test, or manage third-party tools for self-service clients. If you would like someone to manage an end-to-end integration, please contact your sales representative to arrange a consulting package. Jump to: Example Code | Add Third-party Tools Example code Use the following sample code to embed your third-party tool. Replace INSERT YOUR LINK HERE with the link found in your tool's embed code. This is an example of Conferences i/o's embed code and link. Only copy the URL. Add third-party tools to your event To set up a third-party tool, find and copy the embed code from the app or platform and then paste it into a custom tab. Before the event, view the event and make sure the third-party tool works properly. The webcast player does not interact or control the third-party tool or content. It uses the embed code provided by the vendor to retrieve the component you want to incorporate. For security reasons, the webcast player only connects to specific, "expected" domains for each tool. See Supported third-party tools for a list of tools and the expected domains. To embed a third-party tool: Sign in to the Webcast Admin portal and edit the event. On the left panel, click the Event Content tab. Under Optional Content, expand the Add Custom Player Tabs section and click Add Primary Tab. In the Manage Tab Content window, enter a name for the tab. At the top right side of the text editor, click  to switch to code view. Delete all the placeholder code. Copy the example code and paste it into the editor. Replace INSERT YOUR LINK HERE with the link found in your tool's embed code. Note:  For the third-party tool to work properly, the link must begin with https:// and the domain expected for the service. Click Save Changes to save the coding. Then click Save and Continue to save changes to the event content. How do I create a certificate? The system requires a .PDF file be uploaded, which will serve as the template that is customized and distributed to viewers that meet the certification requirements for your event.  The PDF requires Forms be included to populate the viewer's name (First Name and Last Name fields need to be required on the Registration Form), the certificate title, the date the certificate was received and a unique certificate ID.  These Forms need to be setup in using Adobe Acrobat and use the following formatting:   __TITLE__ to populate the title entered in the Name of Certificate field. Note: If the Certification Method is set to Viewing Duration, the title of the event on the certificate is limited to 50 characters. Please use an abbreviated title if needed. __NAME__ to populate the viewer's name.  First and Last Name registration fields should be required on the Registration Form. __DATE__ to populate the date the certificate was received. __CERTID__ to populate a unique Certificate ID. If you do not want to populate the Name, Date, Title and/or Certificate ID fields on each certificate, the forms can be set to invisible or the text can be set to match the certificate's background color, but forms are required.Select the Download Sample PDF button in the setup for an example of how your certificate needs to be setup.Overlay video specs and requirements For Live, On-Demand, and Simulated Live events. You can upload as many as 10 overlay videos to your event and share them with the audience. For Live events, you are limited to 10 videos whether you launch them inline or in overlay windows. For On-Demand and Simulated Live this limit is for overlay videos only. We support all video resolutions and many file formats, but all videos are transcoded to MP4 for use in the event. The bit rate videos are transcoded to depends on the original video bit rate. Videos that are: Above 1700 kbps are transcoded at 1700 kbps Between 800 to 1700 kbps are transcoded at the uploaded bit rate Below 800 kbps are transcoded at 800 kbps Recommended specs For the best video quality, upload videos that meet these recommended specs: File format: MP4 Video codec: H264 Video bit rate: 800 kbps Aspect ratio: 16:9 widescreen Audio codec: AAC Audio bit rate: 96 kbps/48 khz mono Requirements Maximum 10 overlay videos per event Maximum 10 GB per video Supported file formats: 3GP, ASF, F4V, MKV, MOV, MP4, MPEG, MPG, WEBM, and WMV Must be at least 15 seconds long. Must include an audio track; the audio track can be silent, but videos without an audio track will not process successfully. Additional notes Each video can be up to 10 GB. We recommend using a high-speed wired internet connection to avoid time-outs. You could also transcode the file to a smaller file size or bit rate before uploading to improve the upload and processing time. Overlay videos are displayed at the native size of the file, but will stream to the audience at a maximum of 896 kbps. You can upload videos of any resolution (for example, 1080p), but higher resolution videos may stream at a lower quality than you'd see on your computer. Before the event, review the quality of the uploaded video to make sure it meets your standards. For more information, see Share a video during a Live event. PowerPoint Best Practices General Best Practices Some advanced PowerPoint features are not recommended for use in your presentation. To optimize your slide decks for your Webcast presentation, please use the following as a guideline: Use PowerPoint 2007 or later to create your slides Save as a .PPT or .PPTX file For Slide Size, use Standard (4:3) or Widescreen (16:9). Custom-sized slides will be converted, which may cause the content to be reformatted. Remove any "Read-Only" Restriction before uploading the file. Remove embedded fonts being used in the slide deck. See below for detailed instructions. Remove any password protection from your presentation before uploading the file to ensure the slides can be processed. Any security that is required for your presentation can be handled through a variety of other options. Do not embed or insert audio or video clips into your PowerPoint presentation. Since the platform allows you to speak to the slides in real-time as you present them, any audio clips embedded into your presentation will interfere with your viewers' ability to hear what you are saying on the presentation. Video clips can be added to your presentation as an Overlay video, ensuring that it is optimally displayed to your viewers. When inserting objects into your presentation: Make sure to leave the Link box unchecked. Make sure that you are set to Insert (Not Link to File or Insert and Link). Do not link to external images or spreadsheets. Do not use tables created from versions of Excel older than Excel 2007 Slides should be numbered starting at Slide 1. Decks numbered starting at Slide 0 will automatically be renumbered. Ungroup any SmartArt objects that may be grouped together. This will ensure that each object is processed and displayed correctly on the presentation. Try to keep the background one color and avoid fading or transitional backgrounds. These types of backgrounds do not always convert well and can become pixilated. Try to use graphics and backgrounds that use the RGB color palate. Graphics that use the RGB color palette will be displayed as you see them on the screen. The alternative is CMYK, which is used for printing graphics and may appear differently when converted. Make sure that the content of your slides is set to use only the defined slide area and does not run off the slide. This will ensure that it displays properly once it is converted. If you encounter display or formatting issues with an uploaded slide deck, check "Process as Images (No animations)" below the PowerPoint Decks upload to convert the slides to static images. This option maintains the look of the slides but removes any animations included in the slide deck. Files are limited to 500 MB in size.  PowerPoint Fonts Font Size: Your font size should be at least 28 point or higher. Anything smaller could be difficult for the audience to read, even on full screen slides. Fonts must not contain a decimal place. Any decimals will be rounded up to the next whole number. Supported Fonts:  A list of supported fonts can be accessed here:  https://www.microsoft.com/typography/fonts/product.aspx?PID=157 Custom Fonts:  Custom fonts are allowed, but should only be used as necessary. If a custom font is required, please provide the font file(s) to your Production Manager (for managed events) or Support (for self-service events).  Font files should be provided at least 24-hours before the start of the event and will require the PowerPoint presentation to be re-uploaded after the custom fonts have been installed. Licensed Fonts:  Licensed fonts are not supported by our system.  Please change them to another font or remove the license restriction before uploading the presentation. PowerPoint Animations & Transitions  Most standard PowerPoint Animations are supported  with the following exceptions : Emphasis Effects: Bold Flash Underline Grow with Color Style Emphasis Entrance Effects: Dissolve In Fly In The platform does not support timed animations. Any animations should be set On Click.  Please be sure to remove them from your presentation before uploading. Most standard PowerPoint transitions are supported,  with the following exceptions: Box Cube Doors Morph Page Curl Ripple Reducing the Size of PowerPoint Files High resolution images in PPT slides can greatly increase the size of a PowerPoint file when they are embedded within a slide. Here is a quick way to compress the images and reduce the file size substantially, without causing noticeable loss in image quality. Open the PowerPoint file. From the File menu, select Save As. When the Save As dialog pops up, click Tools to the left of the Save button, and click Compress Pictures. Depending on the version of PowerPoint you are using, follow the remaining instructions below.  PowerPoint 2007  You will receive a dialog box. Click the Options button. On the Compression Settings dialog box, select "Automatically perform basic compression on save" and Delete cropped areas of pictures. Choose E-mail (96 ppi) minimize document size for sharing and Click OK. On the Compress Pictures dialog box, click OK.  PowerPoint 2010 or 2016  On the Compress Pictures dialog box, click Delete cropped areas of pictures. Choose E-mail (96 ppi): minimize document for sharing and click OK. Compression should take just a few seconds, but for files with many images, it could take up to a minute or two to process. Once complete, save the modified file and upload it. Using Non-PowerPoint Files Convey requires a PowerPoint file to be uploaded to an event.  If you are using another program to create your presentation, refer to the instructions below for exporting the file to PowerPoint: Keynote (Mac) Open the presentation and select File > Export To. Choose PowerPoint in the list of export options. Click Next and enter a name for the presentation. To choose where to save the presentation, click the Where pop-up menu, choose a location, then click Export. PDF Open a file in Acrobat. Click on the Export PDF tool in the right pane. Choose Microsoft PowerPoint as your export format. Click Export. Name the PowerPoint file and save it in a desired location. Prezi From Edit Mode, select the Share icon from the top menu. Then select Download as a PDF. When is ready, you will be prompted to save your Prezi as a PDF file. After selecting Save PDF, you will be prompted to name the PDF and choose where to save it. On both Windows and Mac, the default folder is Downloads. Once created, refer to the instructions above for converting the PDF to PowerPoint. Removing Embedded Fonts PowerPoint slides will need to have embedded fonts removed before the slides are uploaded to an event. Follow the steps below to remove embedded fonts: Open the PowerPoint file locally and select  Remove Restricted Fonts when prompted. Click  File  >  Save As. When prompted to save the file, select Tools (next to the Save button) and choose Save Options in the drop down. Uncheck the Embed fonts in the file option under "Preserve fidelity when sharing this presentation".  If custom fonts are being used in the PowerPoint file and are already installed in the Webcast platform, the fonts will load correctly when the PowerPoint is uploaded to the platform. If the fonts are not already installed, the custom font will be converted to a similar font when the PowerPoint is uploaded. Contact Support to provide custom font files for use in your PowerPoint slides.Primary media clip specs and requirements You can upload as many media clips to your event as you like and include them in your On-Demand or Simulated Live event. For events broadcasting video, you can upload video clips. For events broadcasting by telephone, you can upload audio clips. Recommended specs For the best quality, upload clips that meet these recommended specs: File formats: MP4 (video clips), or M4A, MP3, and WAV (audio clips) Video codec: H264 Video bit rate: 480p: 800 kbps 720p: 1700 kbps 1080p: 3000 kbps Audio codec: AAC Audio bit rate: 96 kbps/48 khz mono Requirements Maximum 10 GB per clip Supported audio file formats: M4A, MP3, and WAV Supported video file formats: 3GP, ASF, F4V, MKV, MOV, MP4, MPEG, MPG, WEBM, and WMV Clips must be at least 15 seconds long. Video clips must include an audio track; the audio track can be silent, but videos without an audio track will not process successfully. Additional notes When you upload a video, it is transcoded to the appropriate bit rate and resolution based on the player size selected in the event setup. If you change the player size after uploading a video, you must upload the video again to have it transcoded for the new player size. Each clip can be up to 10 GB. We recommend using a high-speed wired internet connection to avoid time-outs. You could also transcode the file to a smaller file size or bit rate before uploading to improve the upload and processing time. You can upload videos of any resolution (for example, 1080p), but higher resolution videos may stream at a lower quality than you'd see on your computer. Before the event, review the quality of the uploaded video to make sure it meets your standards. Remove embedded fonts from slides Embedded fonts are not supported. Before uploading a slide deck to an event, you must remove embedded fonts from the deck. Note: In total, we support over 1500 different font families. We probably already support your custom fonts or can add them for you. Contact Support for assistance. To remove embedded fonts (Windows): Open the PowerPoint file on your computer. On the File menu, select Options and then in the left column, select the Save tab. At the bottom, under Preserve fidelity when sharing this presentation, clear the Embed fonts in the file check box. Save the file, then close and re-open it. A different font is substituted for the font that had been embedded previously. To remove embedded fonts (Mac): Open the PowerPoint file on your computer. On the PowerPoint application menu, click Preferences. Under Output and Sharing, click Save. Under Font Embedding, clear the Embed fonts in the file check box. Save the file, then close and re-open it. A different font is substituted for the font that had been embedded previously. Supported 3rd party tools Enhance your events by including interactive elements with third-party apps and platforms. By default, polls, Q&A, and surveys are already included with your webcasting account, but you can use your own third-party tools to include these features, captions and interpretation, and more. Note: You must have an account with the app or platform that you want to incorporate in your event. We've tested and currently support the following third-party tools. Don't see the tool you'd like to use? Contact Support or your sales representative. Jump to: Interactive Features | Captions, Interpretation, and Transcripts | Other Features Interactive Features Third-party Tool Features & Services Expected Domains Chatroll Chat chatroll.com Conferences i/o PollsQ&A cnf.ioconferences.io Kahoot BrainstormsLeaderboardsPollingQuizzesSurveysWord clouds kahoot.it MeetingPulse BrainstormsDownloadable MaterialsPhotosPollsQ&AQuizzesRafflesSurveys meetingpulse.netmeet.ps Mentimeter PollsQuizzesQ&ASurveysWord clouds mentimeter.commenti.com Mural Collaborative whiteboards mural.co Pigeonhole Live ChatPollsQ&AQuizzesReactionsRegistrationSurveys pigeonhole.at Poll Everywhere BrainstormsPolls with clickable images, graphs, and mapsQ&ASurveysWord clouds embed.polleverywhere.compollev.compolleverywhere.compollev-embeds.com Prezi PresentationsVideos prezi.com Remesh Discussion guides with:ImagesMessagesPollsQuestionsVideos remesh.chat SCANTrivia IcebreakersLeaderboardsTrivia questions scanalytics.netscancode.mobi Slido IdeasPollsQ&AQuizzesWord clouds *.sli.do SpatialChat Interactive breakout rooms spatial.chat SurveyPlanet PollsSurveys s.surveyplanet.com Vevox PollsQ&ASurveysQuizzesWord clouds vevox.app Captions, Interpretation, and Transcripts Third-party Tool Features & Services Expected Domains 3Play Media Live automatic captionsLive professional captions 3playmedia.com Ai-Live Live professional captions uk.ai-live.comau.ai-live.com Captioned Text Live professional captionsReal-time transcripts captionedtext.com Interactio Live interpretation app.interactio.iointeractio.io Interprefy Live interpretation interprefy.interpret.worldinterpret.world KUDO Live interpretation *.kudoway.com StreamText Live professional captions streamtext.net Wordly Live automatic captions *.wordly.ai Other Features Third-party Tool Features & Services Expected Domains Calendly Calendar calendly.com Cvent Automated email communicationsPayment collectionPre-registration questions cvent.com Google Google Drive file embeds and links google.com Jifflenow Attendees can request meetings with Inbound MeetingsSync registration data jifflenow.com Walls.io Social media wall walls.io Upload audio clips for use in a recorded event For audio only broadcasts. To include pre-recorded audio in an On-Demand or Simulated Live event, upload audio files as primary event clips. Once uploaded, the clips can be added to the event in the editing studio. For more information, see Assemble or edit an event recording. You can include up to 10 primary audio clips. Each clip can be up to 10 GB and must be at least 15 seconds long. Supported file types include: M4A, MP3, WAV For more information about primary media clip requirements, see Primary Media Clip Specs and Requirements. To upload a primary audio clip: Sign in to the Webcast Admin portal and edit the event. On the left panel, click the Event Content tab. Under Media Clips, click Upload a Clip. In the Upload a New Clip window, select Primary Event Clip as the file type, click Choose File, select the audio file, and then click Submit.  Note: The clip title is automatically generated based on the file name. You can optionally change the title before clicking Submit. After the clip has finished uploading, an Upload Successful message is displayed to let you know that the clip is being transcoded by the system. Click Ok. The clip is displayed in the Primary Media Clips section with a processing status. Once the clip has finished processing, you can optionally change the title. Click Save and Continue to save changes to the event content. Upload videos for use in a recorded event To include videos in a recorded event, upload them to your event content. Then in the editing studio, add videos to the event timeline and publish the event. For more information, see Assemble or edit an event recording. When you upload a video for a recorded event, you must designate where it will be played: upload it either as a primary media clip or an overlay video. An overlay video plays on top of the audience event window. A primary media clip plays in the video player (where you see presenter webcams during a Live event).  Notes:  Recorded events require at least one primary media clip. Overlay videos can’t be used as the sole event content. For audio only broadcasts, you can only upload videos as overlay videos. The video player is used to display presenter headshots and play audio clips. For more information, see Upload audio clips for use in a recorded event. Include as many overlay videos as you like and up to 10 primary clips. Each video can be up to 10 GB, must be at least 15 seconds long, and must include an audio track. For more information about video requirements, see Overlay Video Specs and Requirements and Primary Media Clip Specs and Requirements. Jump to: Upload a primary media clip | Upload an overlay video Upload a primary media clip To avoid distortion, upload primary media clips with the same aspect ratio as the video player (16:9 for video bridge broadcasts; 4:3 or 16:9 for webcam and encoder). To add a primary media clip to an event: Sign in to the Webcast Admin portal and edit the event. On the left panel, click the Event Content tab. Under Media Clips, click Upload a Clip. In the Upload a New Clip window, select Primary Event Clip as the file type, click Choose File, select the clip, and then click Submit.  Note: The clip title is automatically generated based on the file name. You can change the title before clicking Submit. After the clip has finished uploading, an Upload Successful message is displayed to let you know that the clip is being transcoded by the system. Click Ok. The clip is displayed in the Primary Media Clips section with a processing status. Once the clip has finished processing, you can optionally change the title. Upload additional videos. When finished, click Save and Continue to save changes to the event content. Upload an overlay video To upload a video to an event: Sign in to the Webcast Admin portal and edit the event. On the left panel, click the Event Content tab. Under Media Clips, click Upload a Clip. In the Upload a New Clip window, select Overlay Video as the file type, click Choose File, select the clip, and then click Submit.  Note: The clip title is automatically generated based on the file name. You can change the title before clicking Submit. After the clip has finished uploading, an Upload Successful message is displayed to let you know that the video is being transcoded by the system. Click Ok. The video is displayed in the Overlay Videos section with a processing status. Once the video has finished processing, you can optionally change the title. Upload additional videos. When finished, click Save and Continue to save changes to the event content. Upload videos to play in a Live event To share videos during a Live event, upload them to your event content. Then in the Live Studio, choose how to present the videos: either launch a video as an overlay or inline (in the video player). Tip: To avoid distortion, if you plan to share a video inline, upload a video with the same aspect ratio as the video player (16:9 for video bridge broadcasts; 4:3 or 16:9 for webcam and encoder). You can include up to 10 videos. Each video can be up to 10 GB, must be at least 15 seconds long, and include an audio track. Supported file types include: 3GP, ASF, MOV, MKV, MPEG, MPG, MP4, F4V, WEBM, and WMV. For more information about video requirements, see Overlay Video Specs and Requirements. To upload a video to the event: Sign in to the Webcast Admin portal and edit the event. On the left panel, click the Event Content tab. Under Media Clips, click Upload a Clip. In the Upload a New Clip window, click Choose File and browse to select the video. The video title is automatically generated based on the file name. If you'd like, change the clip title and click Submit. After the video has finished uploading, an Upload Successful message is displayed to let you know that it is being transcoded by the system. Click Ok. The video is displayed in the Overlay Videos section with a processing status. Once it has finished processing, you can optionally change the video title. Click Save and Continue to save changes to the event content.