Send reminder emails for a converted Simulated Live event

When you convert a Live event into a Simulated Live event or change a Simulated Live event from live acquisition to pre-recorded content, the Event Reminder Emails option is no longer available. To send reminder emails for a converted event, create a follow-up email and use the "did not attend" option to send it to registrants (that haven't attended it yet).

Schedule and send reminder emails

To schedule reminder emails for a converted Simulated Live event:

  1. Sign in to the Webcast Admin portal and edit the event.
  2. On the left panel, click the Email & Marketing tab.
  3. In the Audience Emails section, under Follow-up Emails, click + Add New.

    FollowUpEmail-cropped+simplify.png

  4. In the Edit Follow-up Email window, under Send email to registrants to:,  select Did not attend and clear the other checkboxes.

    FollowUpEmail-SendTo-DidNotAttend.png

  5. Optional. Delete the placeholder text in the From Name, Reply-To Email, and the Email Subject fields and enter new text.
  6. At the right side of the text editor, click </> to switch to code view.
  7. Delete all the placeholder code.
  8. Paste your custom code or click </> again to switch back to the text editor view to add text, images, or links.
  9. Click Schedule Email, select the date and time you want to send the email, and then click Save and Schedule Email. You can also optionally save the email as a draft and schedule it later.

    ConvertedSimLiveReminder-Schedule_cropped.png

  10. Click Save and Continue.

Preview your work

You should always send yourself the email before sending it to attendees.

To preview the follow-up email:

  1. In the Webcast Admin portal, edit the event.
  2. On the left panel, click the Email & Marketing tab.
  3. In the Audience Emails, next to the email you scheduled, click Edit.

    FollowUpEmail-ScheduledforLive.png

  4. Under the text editor, next to Send a test email to, enter your email.

    SendTestEmailTo_cropped.png

  5. Click Save and Schedule Email.
  6. Click Save and Continue.

Revision #2
Created 7 July 2022 14:07:26
Updated 19 April 2023 20:59:28 by Matt Engel