Getting Started

Plan your event and check system requirements.

Plan your event before booking

Use this article to review event options and make sure you have everything you need before creating the event.

Scheduling basics

Before you create your event, have this basic information ready:

About your event

Think about your audience, what you'll be presenting, and which features you want to use:

Personalize your event

How do you want to customize your event? You can change the:

Professional services and add-ons

Will you need additional professional services or event add-ons? You can request:

For more information about how to book professional services, see Get assistance setting up and running your event.

System Requirements

System Requirements

System requirements for High Definition (HD) broadcasts

For video events with the 720p or 1080p high-resolution player size. Not available for telephone broadcasts.

This article covers additional requirements to broadcast video in 720p or 1080p. For requirements specific to your broadcast type, see system requirements articles for:

Note: 720p and 1080p encoder broadcasts require HD encoding software (for example, Wirecast, OBS, or vMix) to be installed on the encoder.

Live Studio Requirements

If you're joining the Live Studio as a moderator or presenter, your system must meet the following requirements.

What you need Moderators and Presenters
Hardware
  • PC or Mac
  • Your computer must be plugged in and have a sound card with speakers and a monitor with 1024x768+ resolution support.
  • A high definition webcam (720p or better) is required to stream in HD (single webcam and video bridge).
  • Headset or webcam mic with built-in noise cancellation. Do not use your computer or webcam's built-in microphone.
Software For encoder broadcasts only: HD encoding software (for example, Wirecast, OBS, or vMix)
Operating System
  • Windows 10
  • Windows 8.1 Pro or newer
  • macOS 10.14 or newer
Processor (CPU) Intel Core i5 3.0GHz or better

Note: Less powerful processors will degrade audio and video performance.

Memory (RAM) 4 GB
Browser

Current or previous 5 versions of:

  • Google Chrome
  • Firefox
  • Microsoft Edge
  • Safari (Mac devices only)

Note: Firefox and Safari do not support screen sharing for 720p or 1080p events.

Internet Speed

A dedicated and wired high-speed internet connection of 4 Mbps or better (upload and download)

Note: To ensure a stable connection, disconnect from the VPN and use a wired internet connection, instead of Wi-Fi. Wi-Fi connections are prone to dips in bandwidth that can negatively impact your video connection.

System Requirements

System requirements for attendees

You can attend an event on a desktop computer or mobile device - just open the event URL in a supported browser. This article details the system requirements for attending an event.

Note: If you enter the event link in a browser window and the event doesn’t open, access might be blocked by a firewall or your company network security rules. Review our network requirements and make sure the ports and IP ranges in the Webcast Audience Members column are permitted. If you're unsure of your settings, contact your IT Administrator.

Desktop System Requirements

What you need Requirements
Hardware PC or Mac

Note: Your computer must be plugged in and have a sound card with speakers and a monitor with 1024x768+ resolution support.

Operating System
  • Windows 10
  • Windows 8.1 Pro or newer
  • macOS 10.14 or newer
Processor (CPU) Intel Core i5 2.0GHz or better

Note: Less powerful processors will degrade audio and video performance.

Memory (RAM) 4 GB
Browser

Current or previous 5 versions of:

  • Google Chrome
  • Firefox
  • Microsoft Edge
  • Safari (Mac devices only)
Internet Speed

A dedicated and wired high-speed internet connection of 1 Mbps or better (upload and download). 2 Mbps or better is recommended to view the event at the highest quality.

Note: To ensure a stable connection, disconnect from the VPN and use a wired internet connection, instead of Wi-Fi. Wi-Fi connections are prone to dips in bandwidth that can negatively impact your event experience.

Mobile System Requirements

What you need Requirements
Hardware
  • Android phone or tablet
  • Apple iPhone or iPad
Operating System
  • Android 5.1 or newer
  • Apple iOS 12 or newer
Browser

Current or previous 5 versions of:

  • Google Chrome
  • Firefox
  • Microsoft Edge
  • Safari (Mac devices only)
Internet Speed

A dedicated high-speed internet connection of 1,000 Kbps (1 Mbps) or better (upload and download) or a 4G connection or better.

Note: To ensure a stable connection, disconnect from the VPN.

System Test

Check your system before the event. The diagnostic test checks your computer and network connections to help you troubleshoot problems before the event begins and if you're having issues during the event.

Run the system test »

System Requirements

System requirements for encoder broadcasts

For events with Your Encoder as the live acquisition source. This article details the system requirements for broadcasting a Live event or recording a Simulated Live event with an encoder.

To join the Live Studio and moderate or present, your system must meet the following minimum system and hardware requirements. At least 48 hours before the event, run the system test with the hardware and network you will use on the day of the event.

If you're unable to open the Live Studio, access might be blocked by a firewall or your company network security rules. Review our network requirements and make sure the ports and IP ranges in the Webcast Presenters - Video Events column are permitted. If you're unsure of your settings, contact your IT Administrator.

Live Studio Requirements

If you're joining the Live Studio as a moderator or presenter, your system must meet the following requirements.

What you need Moderators and Presenters
Hardware PC or Mac

Note: Your computer must be plugged in and have a sound card with speakers and a monitor with 1024x768+ resolution support.

Operating System
  • Windows 10
  • Windows 8.1 Pro or newer
  • macOS 10.14 or newer
Processor (CPU) Intel Core i5 3.0GHz or better

Note: Less powerful processors will degrade audio and video performance.

Memory (RAM) 4 GB
Browser

Current or previous 5 versions of:

  • Google Chrome
  • Firefox
  • Microsoft Edge
  • Safari (Mac devices only)

Note: Safari is not supported for screen sharing.

Internet Speed A dedicated and wired high-speed internet connection of 3 Mbps or better (upload and download)

Note: To ensure a stable connection, disconnect from the VPN and use a wired internet connection, instead of Wi-Fi. Wi-Fi connections are prone to dips in bandwidth that can negatively impact your video connection.

Broadcasting Requirements

A moderator must join the Live Studio to connect the encoder to the event, start the event, manage event content and Q&A, and end the event. Presenters that will be presenting content must also join the Live Studio.

To broadcast with an encoder, your must:

Notes:

System Requirements

System requirements for single webcam broadcasts

For events with Webcam as the live acquisition source. This article details the system requirements for broadcasting a Live event or recording a Simulated Live event with a single webcam.

To join the Live Studio and moderate or present, your system must meet the following minimum system and hardware requirements. At least 48 hours before the event, run the system test with the hardware and network you will use on the day of the event.

If you're unable to open the Live Studio, access might be blocked by a firewall or your company network security rules. Review our network requirements and make sure the ports and IP ranges in the Webcast Presenters - Video Events column are permitted. If you're unsure of your settings, contact your IT Administrator.

Live Studio Requirements

If you're joining the Live Studio as a moderator or presenter, your system must meet the following requirements.

What you need Moderators and Presenters
Hardware PC or Mac

Note: Your computer must be plugged in and have a sound card with speakers and a monitor with 1024x768+ resolution support.

Operating System
  • Windows 10
  • Windows 8.1 Pro or newer
  • macOS 10.14 or newer
Processor (CPU) Intel Core i5 3.0GHz or better

Note: Less powerful processors will degrade audio and video performance.

Memory (RAM) 4 GB
Browser

Current or previous 5 versions of:

  • Google Chrome
  • Firefox
  • Microsoft Edge
Internet Speed

A dedicated and wired high-speed internet connection of 3 Mbps or better (upload and download).

Note: To ensure a stable connection, disconnect from the VPN and use a wired internet connection, instead of Wi-Fi. Wi-Fi connections are prone to dips in bandwidth that can negatively impact your video connection.

Broadcasting Requirements

For the best audio and video quality, we recommend that presenters use a:

When you join the Live Studio, you must grant it access to your mic and camera to connect your audio and video.

System Requirements

System requirements for telephone broadcasts

For events with Telephone as the live acquisition source. This article details the system requirements for broadcasting a Live event or recording a Simulated Live event over the phone or with VoIP audio.

To join the Live Studio and moderate or present, your system must meet the following minimum system and hardware requirements. At least 48 hours before the event, run the system test with the hardware and network you will use on the day of the event.

If you're unable to open the Live Studio, access might be blocked by a firewall or your company network security rules. Review our network requirements and make sure the ports and IP ranges in the Webcast Presenters - Audio Events column are permitted. If you're unsure of your settings, contact your IT Administrator.

Live Studio Requirements

If you're joining the Live Studio as a moderator or presenter, your system must meet the following requirements.

What you need Moderators and Presenters
Hardware PC or Mac

Note: Your computer must be plugged in and have a sound card with speakers and a monitor with 1024x768+ resolution support.

Operating System
  • Windows 10
  • Windows 8.1 Pro or newer
  • macOS 10.14 or newer
Processor (CPU) Intel Core i5 3.0GHz or better

Note: Less powerful processors will degrade audio and video performance.

Memory (RAM) 4 GB
Browser

Current or previous 5 versions of:

  • Google Chrome
  • Firefox
  • Microsoft Edge
  • Safari (Mac devices only)

Note: Safari is not supported for screen sharing.

Internet Speed

A dedicated and wired high-speed internet connection of 2 Mbps or better (upload and download).

Note: To ensure a stable connection, disconnect from the VPN and use a wired internet connection, instead of Wi-Fi. Wi-Fi connections are prone to dips in bandwidth that can negatively impact your video connection.

Broadcasting Requirements

For the best audio and video quality, we recommend that presenters use a:

When you join the Live Studio and connect with VoIP audio, you must grant it access to your mic to connect your audio.

System Requirements

System requirements for VCU/telepresence broadcasts

For events with VCU/Telepresence as the live acquisition source. This article details the system requirements for broadcasting a Live event or recording a Simulated Live event from a video conferencing unit (VCU) or other endpoint or meeting app accessible by its SIP or H323 address.

To join the Live Studio and moderate or present, your system must meet the following minimum system and hardware requirements. At least 48 hours before the event, run the system test with the hardware and network you will use on the day of the event.

If you're unable to open the Live Studio, access might be blocked by a firewall or your company network security rules. Review our network requirements and make sure the ports and IP ranges in the Webcast Presenters - Video Events column are permitted. If you're unsure of your settings, contact your IT Administrator.

Live Studio Requirements

If you're joining the Live Studio as a moderator or presenter, your system must meet the following requirements.

What you need Moderators and Presenters
Hardware PC or Mac

Note: Your computer must be plugged in and have a sound card with speakers and a monitor with 1024x768+ resolution support.

Operating System
  • Windows 10
  • Windows 8.1 Pro or newer
  • macOS 10.14 or newer
Processor (CPU) Intel Core i5 3.0GHz or better

Note: Less powerful processors will degrade audio and video performance.

Memory (RAM) 4 GB
Browser Current or previous 5 versions of:
  • Google Chrome
  • Firefox
  • Microsoft Edge
  • Safari (Mac devices only)

Note: Safari is not supported for screen sharing.

Internet Speed A dedicated and wired high-speed internet connection of 3 Mbps or better (upload and download)

Note: To ensure a stable connection, disconnect from the VPN and use a wired internet connection, instead of Wi-Fi. Wi-Fi connections are prone to dips in bandwidth that can negatively impact your video connection.

Broadcasting Requirements

A moderator must join the Live Studio to connect the VCU to the event, start the event, manage event content and Q&A, and end the event. Presenters that will be presenting content must also join the Live Studio.

To broadcast with a VCU, your VCU must allow incoming SIP or H.323 calls and support H.264 video.

Contact your Video Conferencing vendor or local IT Administrator to ensure firewall permissions allow incoming video calls.

Note: To prevent the media playback from freezing and requiring a stream refresh, corporate users behind proxy servers should make sure their network settings don't time out on RTMPT requests. If you're unsure of your settings, contact your IT Administrator.

System Requirements

System requirements for video bridge broadcasts

For events with Video Bridge as the live acquisition source (includes advanced video bridge). This article details the system requirements for broadcasting a Live event or recording a Simulated Live event with the video bridge.

To join the Live Studio and moderate or present, your system must meet the following minimum system and hardware requirements. At least 48 hours before the event, run the system test with the hardware and network you will use on the day of the event. For system test instructions, see Video Bridge Guide for Presenters and Guest Admins.

If you're unable to open the Live Studio, access might be blocked by a firewall or your company network security rules. Review our network requirements and make sure the ports and IP ranges in the Webcast Presenters - Video Events column are permitted. If you're unsure of your settings, contact your IT Administrator.

Live Studio Requirements

If you're joining the Live Studio as a moderator or presenter, your system must meet the following requirements.

What you need Moderators and Presenters
Hardware PC or Mac

Note: Your computer must be plugged in and have a sound card with speakers and a monitor with 1024x768+ resolution support.

Operating System
  • Windows 10
  • Windows 8.1 Pro or newer
  • macOS 10.14 or newer
Processor (CPU) Intel Core i5 3.0GHz or better

Note: Less powerful processors will degrade audio and video performance.

Memory (RAM) 4 GB
Browser Current or previous 5 versions of:
  • Google Chrome
  • Firefox
  • Microsoft Edge

Note: Firefox does not support screen sharing.

Internet Speed A dedicated and wired high-speed internet connection of 3 Mbps or better (upload and download)

Note: To ensure a stable connection, disconnect from the VPN and use a wired internet connection, instead of Wi-Fi. Wi-Fi connections are prone to dips in bandwidth that can negatively impact your video connection.

Broadcasting Requirements

Video Bridge (20 webcams)

For the best audio and video quality, we recommend that presenters use a:

When you join the Live Studio, you must grant it access to your mic and camera to connect your audio and video.

Advanced Video Bridge

If you're broadcasting with an advanced video bridge, you can connect to the event by phone or with webcam. You can also dial in to the event from Skype/Lync, an encoder, and a VCU or have the Live Studio dial out to your conference room or device. A moderator must join the Live Studio to connect the room or device to the event, start the event, manage event content and Q&A, and end the event. Presenters that will be presenting content must also join the Live Studio.

Note: To prevent the media playback from freezing and requiring a stream refresh, corporate users behind proxy servers should make sure their network settings don't time out on RTMPT requests. If you're unsure of your settings, contact your IT Administrator.

Encoder Requirements

To broadcast with an encoder, your must:

Notes:

VCU/Telepresence Requirements

To broadcast with a VCU, your VCU must allow incoming SIP or H.323 calls and support H.264 video.

Contact your Video Conferencing vendor or local IT Administrator to ensure firewall permissions allow incoming video calls.

Telephone Requirements

For the best audio and video quality, we recommend that presenters use a:

System Requirements

Webcast network requirements for presenters

Network requirements for presenters can be accessed here: https://webcasts.com/networkresources/

Refer to the right columns for the requirements for presenters based on if it will be an audio or video event. Please provide these instructions to your IT department to ensure your network meets the requirements outlined here.


Account Settings

Manage your account and set up two-factor authentication

Account Settings

Set up two-factor authentication

With two-factor authentication, use a secure, app-generated token to verify your administrative account. This is a time-based, one-time password that is generated using an app on your mobile device used to securely sign in to the administrative portal from a previously unverified browser or device.

To turn on two-factor authentication for your account:

  1. Click on your username in the top right of the page.
  2. On the My Profile page, under Account Information, your 2-Step Verification status is displayed. Click Manage Settings to update your authentication settings.
  3. Click Enable 2-Step Verification.
  4. Enter your password and click Authenticate.

    Verification codes are sent to the email address associated with your account to verify future login attempts.

  5. Click Switch to Token-Based Verification to enable verification via an app. We recommend that you upgrade to our more secure token-based verification.
  6. Enter your password and click Authenticate.
  7. Scan the QR code provided with your chosen authenticator app. You will be provided a time-based token, which is entered in the Verification Code field below the QR code.

    Once complete, a confirmation message is displayed.

​To turn off token-based verification, click Use Email Verification. To turn off two-factor authentication verification, click Disable 2-Step Verification.

Account Settings

Use SSO to authenticate Webcast Admin access

For added security, you can use your organization's single sign-on (SSO) to authenticate access to the Webcast Admin portal. You can require admins to sign in from your SSO login page and also allow them to sign in using their Webcast username and password. 

Once enabled, your Team Manager can enable SSO for each admin and select how they'll access the Webcast Admin portal. Allow sign-in from:

The Webcast Admin login page detects SSO-enabled usernames and enforces your SSO selection. If an admin tries to sign in using their Webcast login, it either blocks their access, blocks access with a link to your SSO login page, or accepts their username and password.

Notes:

To set up SSO for a user:

  1. At the top of the Webcast Admin portal, click Manage Accounts.

    SSO-AdminMenu-ManageAccounts.png

  2. On the Manage Licenses page, under My Team find the admin you'd like to edit, and then under Actions, click Edit (pencil icon).

    SSO-Admin-EditAdmin.png

  3. On the Manage Admin page, scroll to the Single Sign On section.

  4. Select Enable SSO Authentication and choose how to authenticate access to the Webcast Admin.

    SSO-Admin-Enable.png

  5. Click Save Changes.