# Investigating a Presenter Issue To investigate a presenter issue, please have the presenter capture the details below. For *self-service presentations*, provide this information to Support for investigation. For *managed presentations*, provide this information to your Production Manager. - Event ID of presentation - Description of issue - Screenshot of the issue (if possible) - Screenshot of System Test results (link below) - Screenshot of WebRTC Test results (if applicable, link below) **System Test**: [https://event.webcasts.com/test/advanced](https://event.webcasts.com/test/advanced) - Allow up to 30 seconds for the test to complete before taking a screenshot of the results. **WebRTC Test (Chrome-Webcam and ScreenShare Events Only)**: [https://www.webcasts.com/test/webrtc.asp](https://www.webcasts.com/test/webrtc.asp) - Click **Start** at the top of the test. Allow up to 30 seconds for the test to complete before taking a screenshot of the results.