Video Bridge Events - Speaker Can't Connect

This troubleshooting article addresses issues related to a presenter's audio or video stream not connecting to the video bridge.

Issue

In the Live Studio, presenters are unable to connect their video stream to the video bridge.

Resolution

To allow your browser access to your camera and microphone:

  1. At the top of the Live Studio window, to the left side of the web address, click the Lock Lock button button.
  2. Next to Camera and Microphone, select Allow.

    Browser settings show camera and microphone allowed

If you still can't connect your webcam stream, close any programs that could be using your webcam and microphone and make sure none of these programs are running in the background.

Still need help? Contact Support for assistance.

Connecting Using Skype


Revision #6
Created 4 May 2022 17:51:00
Updated 23 May 2022 14:26:33