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Investigating a Presenter Issue

To investigate a presenter issue, please have the presenter capture the details below. For self-service presentations, provide this information to Support for investigation. For managed presentations, provide this information to your Production Manager.

  • Event ID of presentation
  • Description of issue
  • Screenshot of the issue (if possible)
  • Screenshot of System Test results (link below)
  • Screenshot of WebRTC Test results (if applicable, link below)

System Test: https://event.webcasts.com/test/advanced

  • Allow up to 30 seconds for the test to complete before taking a screenshot of the results.

WebRTC Test (Chrome-Webcam and ScreenShare Events Only): https://www.webcasts.com/test/webrtc.asp

  • Click Start at the top of the test. Allow up to 30 seconds for the test to complete before taking a screenshot of the results.
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