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Allow people to attend an event without registering

Event & Portal Setup Events

If you do not want to collect any information from attendees, set up the event with no registrati...

Updated 5 days ago by Matt Engel

Accessing events and attendee portals in China

Event & Portal Setup

Due to internet restrictions on China, some viewers may have trouble accessing the standard Event...

Updated 5 days ago by Matt Engel

Encoder stream bit rates

Live Events

Adaptive Bit Rate (ABR) Encoder Events (Recommended) You are only required to send one stream (p...

Updated 6 days ago by Matt Engel

System requirements for encoder broadcasts

Getting Started System Requirements

For events with Your Encoder as the live acquisition source. This article details the system requ...

Updated 6 days ago by Matt Engel

Webcast Attendee guide to SAML SSO

API & SAML Documentation SAML Documentation

SAML Background Security Assertion Markup Language 2.0 (SAML) is a standard for securely exchang...

Updated 2 weeks ago by Matt Engel

Admin App Guide for Okta SAML Integration

API & SAML Documentation SAML Documentation

Prerequisites AML Background Users that need to be enabled for SAML login will need an existing ...

Updated 3 weeks ago by Matt Engel

Submit Registration Data to a Webcast Form

API & SAML Documentation Direct APIs

Getting Started There are two options to submit registration data to a webcast:  Send registr...

Updated 3 weeks ago by Ian MacMillan

How can I update my account details (Username, Password and/or Email Address)?

Getting Started Account Settings

The Account Details page allows you to access your account information, including the Username, P...

Updated 1 month ago by Matt Engel

Call us

Contact Support

US Local: 1-646-712-9345 US Toll Free: 1-888-860-6813 UK: (44) 203 318 8547 Germany: (49) 800 ...

Updated 1 month ago by Matt Engel

Event Recording and Replay FAQs

Top FAQs

This article covers frequently asked questions about event recordings and replays. Unless otherwi...

Updated 1 month ago by Matt Engel

Managing a Group License

Getting Started Account Settings

A License allows for account access to be shared by a group of users at a company. One user can b...

Updated 1 month ago by Matt Engel

Overlay video specs and requirements

Event & Portal Setup Event Content

For Live, On-Demand, and Simulated Live events. You can upload as many as 10 overlay videos to y...

Updated 1 month ago by Matt Mantione

What types of reports can I get on my event

Reports & Recordings Reports

There are two types of reports that you can run on your events: an Audience Details report and an...

Updated 2 months ago by Matt Engel

Plan your event before booking

Getting Started

Use this article to review event options and make sure you have everything you need before creati...

Updated 2 months ago by Matt Engel

Primary media clip specs and requirements

Event & Portal Setup Event Content

You can upload as many media clips to your event as you like and include them in your On-Demand o...

Updated 2 months ago by Matt Engel

Enable layout switching for an event

Event & Portal Setup Events

By default, events with slides or other content tabs show the video player and content side-by-si...

Updated 2 months ago by Matt Engel

Broadcasting FAQs

Top FAQs

This article covers frequently asked questions about broadcasting. Unless otherwise noted, the an...

Updated 2 months ago by Matt Engel

Live stream bit rates

Live Events

Presenter Video, Screen Share (video bridge), and Inline Videos If you're broadcasting telephone...

Updated 2 months ago by Matt Engel

About the video bridge (moderators)

Live Events Video Bridge

As a moderator, you have full control of presenters and video bridge functions. You can share you...

Updated 2 months ago by Matt Engel

System requirements for High Definition (HD) broadcasts

Getting Started System Requirements

For video events with the 720p or 1080p high-resolution player size. Not available for telephone ...

Updated 2 months ago by Matt Engel