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Download the event recording
Download recordings of completed Live, On-Demand, or Simulated Live events on the Event Summary t...
Live stream bit rates
Presenter Video, Screen Share (video bridge), and Inline Videos If you're broadcasting telephone...
How do I broadcast using an encoder?
To access the information needed to connect your encoder for the event, click the Media Encoder S...
How do I create a certificate?
The system requires a .PDF file be uploaded, which will serve as the template that is customized ...
Embed a webcast in another website
You can embed your webcast in another website using an iframe element. Depending on your desired ...
Webcast Attendee guide to SAML SSO
SAML Background Security Assertion Markup Language 2.0 (SAML) is a standard for securely exchang...
Admin App Guide for Okta SAML Integration
Prerequisites AML Background Users that need to be enabled for SAML login will need an existing ...
How can I update my account details (Username, Password and/or Email Address)?
The Account Details page allows you to access your account information, including the Username, P...
Call us
US Local: 1-646-712-9345 US Toll Free: 1-888-860-6813 UK: (44) 203 318 8547 Germany: (49) 800 ...
Overlay video specs and requirements
For Live, On-Demand, and Simulated Live events. You can upload as many as 10 overlay videos to y...
What types of reports can I get on my event
There are two types of reports that you can run on your events: an Audience Details report and an...
Primary media clip specs and requirements
You can upload as many media clips to your event as you like and include them in your On-Demand o...
Request live captioning and professional transcription services
Request professional captioning and transcription services for any event. You can request: Rea...
Change a Simulated Live event from live acquisition to pre-recorded content
If you schedule a Simulated Live event to be recorded and then decide you'd rather upload pre-rec...
Set up an event in another language
Language templates contain many common text elements translated from English to other languages. ...
Set up Guest Administrator accounts
After scheduling an event, invite your presenters, moderators, and schedulers and give them Guest...
Limit presenter actions in the Live Studio
Control what your presenters see and what they can interact with in the Live Studio during the ev...
Change the event window layout for a recorded event
For Live, On-Demand, and Simulated Live events. Use layout switching in a recorded event to chang...
Use SSO to authenticate Webcast Admin access
For added security, you can use your organization's single sign-on (SSO) to authenticate access t...
Portal Training (12 mins)
If you are hosting a series of related events, you can add them to a single landing page and allo...