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Question and Answer FAQs
This article covers frequently asked questions about audience Q&A. Recommended reading: About Q&...
Platform and Feature Guides
Platform Documentation Feature Documentation Intro Guide Automated Transcripts ...
Accessing events and attendee portals in China
Due to internet restrictions on China, some viewers may have trouble accessing the standard Event...
Attendee FAQs
This article covers frequently asked questions about attending an event. How do I register for t...
What data is included in my reports (Audience Details)?
The Audience Totals graph will provide a visual breakdown with totals and percentages of registra...
Third-party analytics data
After you enable third-party analytics for an event you'll be able to track the pages registrants...
Submit a support request
If you'd like to provide more detail, visit our Contact page.
Surveys- Attendance Survey Training (4 mins)
Attendance surveys are a great way to keep attendees engaged during your event. This video provid...
Live Event Script Training (2 mins)
For moderators and presenters. Looking to streamline several types of content, such as slides, vi...
Echo, Feedback or Distortion of Event’s Audio and/or Video
If there is an issue with the audio and/or video quality, start by determining if it is an issue ...
Video Bridge Events - Speaker Can't Connect
This troubleshooting article addresses issues related to a presenter's audio or video stream not ...
Telephone Events - Speaker Can't Connect
Connecting using Phone Audio If you would like to connect to the Presenter Bridge using your tel...
Webcam Events - Message stating "Access to your webcam is required to continue"
This message indicates that the computer’s video and audio sources are already in use or access i...
Investigating a Presenter Issue
To investigate a presenter issue, please have the presenter capture the details below. For self-s...
Webcam broadcasts - Stream not connecting
This troubleshooting article addresses issues related to connecting the webcam stream to the even...
Video Bridge Events - Guest Presenter or Presenter Disconnected
If a Guest Presenter is dropped from the bridge, check to make sure an Admin has joined the Video...
VCU Events - Can't Connect / Sitting on "Connecting" Screen / "VCU Dial Out Failed" Message
This troubleshooting article addresses issues related to the VCU stream not connecting to the eve...
Auto-fields for event details on a portal
Jump to: Auto-field Reference | Customization Example The portal agenda displays specific detail...
How do I broadcast using an encoder?
To access the information needed to connect your encoder for the event, click the Media Encoder S...
Presenter Best Practices
Below are a list of best practices for presenters: What should a presenter have available for th...