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Question and Answer FAQs

Top FAQs

This article covers frequently asked questions about audience Q&A. Recommended reading: About Q&...

Platform and Feature Guides

Documentation

Platform Documentation Feature Documentation Intro Guide Automated Transcripts ...

Accessing events and attendee portals in China

Event & Portal Setup

Due to internet restrictions on China, some viewers may have trouble accessing the standard Event...

Attendee FAQs

Troubleshooting

This article covers frequently asked questions about attending an event. How do I register for t...

What data is included in my reports (Audience Details)?

Reports & Recordings Reports

The Audience Totals graph will provide a visual breakdown with totals and percentages of registra...

Third-party analytics data

Reports & Recordings Reports

After you enable third-party analytics for an event you'll be able to track the pages registrants...

Submit a support request

Contact Support

If you'd like to provide more detail, visit our Contact page.

Surveys- Attendance Survey Training (4 mins)

Training Videos Event Setup

Attendance surveys are a great way to keep attendees engaged during your event. This video provid...

Live Event Script Training (2 mins)

Training Videos Event Delivery

For moderators and presenters. Looking to streamline several types of content, such as slides, vi...

Echo, Feedback or Distortion of Event’s Audio and/or Video

Troubleshooting

If there is an issue with the audio and/or video quality, start by determining if it is an issue ...

Video Bridge Events - Speaker Can't Connect

Troubleshooting

This troubleshooting article addresses issues related to a presenter's audio or video stream not ...

Telephone Events - Speaker Can't Connect

Troubleshooting

Connecting using Phone Audio If you would like to connect to the Presenter Bridge using your tel...

Webcam Events - Message stating "Access to your webcam is required to continue"

Troubleshooting

This message indicates that the computer’s video and audio sources are already in use or access i...

Investigating a Presenter Issue

Troubleshooting

To investigate a presenter issue, please have the presenter capture the details below. For self-s...

Webcam broadcasts - Stream not connecting

Troubleshooting

This troubleshooting article addresses issues related to connecting the webcam stream to the even...

Video Bridge Events - Guest Presenter or Presenter Disconnected

Troubleshooting

If a Guest Presenter is dropped from the bridge, check to make sure an Admin has joined the Video...

VCU Events - Can't Connect / Sitting on "Connecting" Screen / "VCU Dial Out Failed" Message

Troubleshooting

This troubleshooting article addresses issues related to the VCU stream not connecting to the eve...

Auto-fields for event details on a portal

Event & Portal Setup Attendee Portals

Jump to: Auto-field Reference | Customization Example The portal agenda displays specific detail...

How do I broadcast using an encoder?

Live Events

To access the information needed to connect your encoder for the event, click the Media Encoder S...

Presenter Best Practices

Live Events

Below are a list of best practices for presenters: What should a presenter have available for th...