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Quick start training (6 mins)

Training Videos Event Setup

Welcome to your webcast account! In this video you'll learn how to sign in to your account and us...

Updated 4 hours ago by Matt Engel

Call us

Contact Support

US Local: 1-646-712-9345 US Toll Free: 1-888-860-6813 UK: +44 (0) 203 318 8547 Germany: +49 (0...

Updated 6 hours ago by Matt Engel

Attendee FAQs

Troubleshooting

This article covers frequently asked questions about attending an event. How do I register for t...

Updated 6 hours ago by Matt Engel

Video Bridge Guide for Presenters and Guest Admins

Live Events Video Bridge Events

A Video Bridge allows presenters to connect to an event and broadcast from different camera sourc...

Updated 1 month ago by Matt Engel

Video Bridge Presenter Management Best Practices

Live Events Video Bridge Events

There are two primary methods for managing presenters on stage during your event. Select the one ...

Updated 1 month ago by Alicia Morici

Video Bridge Control Room Settings

Live Events Video Bridge Events

To access the Control Room, click on the monitor icon in the Video Bridge menu. The Control Room ...

Updated 1 month ago by Matt Engel

Bypassing Netskope for improved performance

Live Events

Method-1 (Sample Configuration): Bypassing using Custom Firewall Application If the exception tr...

Updated 2 months ago by Matt Engel

Plan your event before booking

Getting Started

Use this article to review event options and make sure you have everything you need before creati...

Updated 3 months ago by Matt Engel

Enable layout switching for an event

Event & Portal Setup Event Setup & Scheduling

By default, events with slides or other content tabs show the video player and content side-by-si...

Updated 3 months ago by Matt Engel

Encoder Events - Cannot Connect or Connection Dropping

Troubleshooting

Encoder connections can occur for a variety of reasons. If cannot connect your encoder to an even...

Updated 3 months ago by Matt Engel

Managing a Group License

Getting Started Account Settings

A License allows for account access to be shared by a group of users at a company. One user can b...

Updated 4 months ago by Matt Engel

Add human-generated captioning to a live event

Event & Portal Setup Captions & Transcripts

The Webcast platform offers options for human-generated or computer-generated captions on an even...

Updated 4 months ago by Matt Engel

Event player container and window backgrounds

Branding & Customization Event Branding

The event window is made up of two layers: the player page background and the player container. T...

Updated 5 months ago by Alicia Morici

Add text, images, and other media to the registration page

Branding & Customization Event Branding

All registration layouts include a dedicated space for additional content. By default, this space...

Updated 5 months ago by Matt Engel

Video Bridge Events - Speaker Connectivity Issues

Troubleshooting

This troubleshooting article addresses issues related to a presenter's audio or video stream not ...

Updated 5 months ago by Matt Engel

PowerPoint Best Practices

Event & Portal Setup Event Content

General Best Practices PowerPoint slides need to be uploaded in advance. Slides should be upload...

Updated 5 months ago by Matt Engel

Bypassing Zscaler proxies for improved performance

Live Events

Zscaler is a cloud security platform that scans your data for threats. When Zscaler is installed ...

Updated 7 months ago by Matt Engel

Accessing a Calendar of Events

Reports & Recordings

The Webcast platform allows easy access to a calendar of events to help keep your team organized....

Updated 7 months ago by Matt Engel

Send reminder emails for an event

Event & Portal Setup Emails

You can send one or more reminder emails to people who registered for your event. By default, a r...

Updated 7 months ago by Matt Engel

Auto-fields for emails

Event & Portal Setup Emails

Jump to: Auto-field Reference | Registrant Auto-fields On the Emails & Marketing tab, you can en...

Updated 7 months ago by Matt Engel